acv365 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how acv365 collects, stores, and protects your data.
Table of Contents
1. Introduction
acv365 ("we", "us", or "platform") provides a reliable online casino and betting service for players in Bangladesh. The proper management of personal information you provide while using our website https://acv365.cam is our highest priority.
This privacy policy ("policy") describes how acv365 collects your personal information, what it is used for, under what circumstances it may be shared with third parties, and how we keep that information secure. By using our services, you are considered to have fully accepted the terms of this policy.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy. In the event of any conflict, this privacy policy will apply unless otherwise specified.
2. What Information We Collect
2.1 Information You Provide Directly
When you register, log in, or use our platform, we may collect the following information:
- Full name, date of birth, and gender
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Financial transaction details — deposit and withdrawal records (bKash, Nagad, Rocket, bank transfer)
- Password (stored in encrypted form)
- Customer service communication records
2.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically, such as:
- IP address and device type
- Browser type, language, and version
- Time spent on the website and pages visited
- Gaming history and betting records
- Login time and location (general — not specific GPS)
2.3 Information Received from Third Parties
We may also collect relevant information from trusted third-party services for identity verification or fraud prevention. In such cases, we only receive the minimum necessary information.
3. Purpose of Using Information
acv365 uses your personal information for the following purposes:
3.1 Account Management
We use your information to create, verify, and keep your account secure. This information is essential for login security, account recovery, and security-related matters.
3.2 Financial Transactions
We use financial information to process your deposit and withdrawal requests and to maintain transaction history. This information is also necessary to properly enforce limits such as the minimum deposit of ৳500 and the minimum withdrawal of ৳800.
3.3 Customer Support
We use information to resolve your issues quickly through our 24/7 Bengali live chat service and to improve your experience.
3.4 Fraud Prevention and Security
We analyze collected information to detect suspicious activity, prevent account misuse, and ensure the security of our platform.
3.5 Service Improvement
Aggregate and anonymized data is analyzed to improve our gaming experience, website performance, and new features.
3.6 Responsible Gaming
We use this information to monitor players' gaming behavior, identify patterns of problematic gambling, and provide necessary support. Visit our Responsible Gaming page for more details.
4. Sharing and Disclosure of Information to Third Parties
acv365 does not sell your personal information for any commercial purpose. However, certain information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology infrastructure management. These partners operate under strict confidentiality agreements and may use the information only for the specified purpose.
4.2 Legal Obligations
If disclosure of information is required under a valid request from a legal authority, a court order, or applicable law, we will comply with that obligation. In such cases, only the specific information mentioned in the request will be provided.
4.3 Business Transfer
In the event of a business merger, acquisition, or restructuring, user information may be transferred. However, in such cases we will endeavor to provide advance notice, and the new operator will also be required to adhere to the same privacy standards.
4.4 With Your Consent
Outside of the circumstances mentioned above, we will not share your information without your explicit consent.
5. Cookies and Tracking Technologies
The acv365 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login status and manage secure sessions. Without them, the platform will not function properly.
- Functionality Cookies: Store your preferences, language settings, and personalized experience.
- Analytics Cookies: Collect aggregate data to understand website usage patterns and improve the service.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
6. Data Security Measures
acv365 uses industry-standard security technology to protect your personal information. Our security framework includes:
- SSL/TLS Encryption: All data transmission between your browser and our servers is fully encrypted.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Access Controls: Only authorized personnel have access to specific information on a need-to-know basis.
- Regular Security Reviews: Our systems are regularly tested so that vulnerabilities can be identified and resolved quickly.
- Data Backups: Regular backups are taken to protect against data loss or damage.
However, data transmission over the internet is not entirely risk-free. Even with our best efforts, no one can guarantee 100% security. Therefore, we also ask you to keep your account password confidential.
7. Data Retention Period
acv365 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected. Specifically:
- Active Account Data: Retained for as long as the account remains active.
- Financial Transaction Records: Generally retained for up to 5 years to meet legal and regulatory requirements.
- Customer Service Records: Kept for a reasonable period after an issue is resolved.
- When an Account is Closed: Data is deleted or anonymized within a reasonable time unless there is a legal obligation to retain it.
Once the retention period expires, data is securely deleted or anonymized in such a way that no individual can be identified.
8. Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a summary of that information within a reasonable time.
8.2 Right to Correction
If your account contains incorrect or incomplete information, you have the right to have it corrected. Many details can be updated directly from your account settings; for others, please contact us.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, if there are legal obligations or legitimate interests, it may not be possible to fully comply with this request.
8.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. We will give proper consideration to any such request.
8.5 Exercising Your Rights
To exercise any of the above rights, contact us at [email protected] or through the 24/7 live chat. We will endeavor to respond to your request within a reasonable time.
9. Protection of Minors
acv365 services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
We have age verification measures in place during the registration process. If we have credible evidence that a minor is using our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our services, please notify us at [email protected].
10. Changes to the Privacy Policy
acv365 may update this privacy policy from time to time. The policy may be changed due to changes in services, new legal requirements, or advancements in security technology.
For significant changes, we will endeavor to notify you in the following ways:
- Displaying a clear notice on the website
- Sending a notification to your registered email
- Informing you about the change at the time of login
The updated policy will take effect from the date it is published. If you continue to use our services after the changes, you will be considered to have accepted the new policy. The latest policy will always be available on this page.
11. Contact
For any questions, comments, or complaints regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali support available on the website
We will review your request as soon as possible and take the necessary action. To learn more about our policies, you may also visit the Terms and Conditions and About Us pages.
We are committed to protecting your information
If you have any questions, please contact our 24/7 support team.